Last updated: August 11, 2026
Where We Ship
HerpesCareHub ships to addresses within the United States only, including all 50 states. We currently do not ship internationally, and we cannot ship to freight forwarders. If you place an order with a non-U.S. address, we will contact you and refund the order.
Processing Time
Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders are packed and handed to the carrier within 1–2 business days of being placed. Orders placed after 2:00 PM Central Time, or on a weekend or holiday, begin processing the next business day.
During promotions, product launches, or peak holiday periods, processing may take an extra day or two. We will let you know if we expect a longer delay.
Delivery Times
| Standard Shipping | 3–7 business days after dispatch |
| Expedited Shipping (where offered) | 2–3 business days after dispatch |
| Alaska, Hawaii & U.S. territories | 5–10 business days after dispatch |
These are estimates provided by our carriers, not guarantees. Delivery windows begin when the package is dispatched, not when the order is placed. Weather, carrier backlogs, and incorrect addresses can add time.
Shipping Rates
Shipping rates are calculated at checkout based on your order and selected service, and are shown before you pay. Promotional free-shipping offers apply to standard shipping within the contiguous United States unless stated otherwise.
Discreet Packaging
We know privacy matters. All orders ship in plain, unbranded outer packaging with no product names, images, or health-related wording visible on the outside. The return label shows a neutral sender name and our mailing address.
Tracking Your Order
As soon as your order ships you will receive a confirmation email with a tracking number. Tracking information can take up to 24–48 hours to begin updating after the label is created — this is normal and does not mean your package is lost. If your tracking has not updated after 5 business days, email us and we will investigate with the carrier.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped. Packages returned to us due to an incorrect or incomplete address can be reshipped once you provide the correct address; a reshipping fee may apply.
Lost, Stolen, or Damaged Packages
If tracking shows your order as delivered but you cannot find it, please check with household members and neighbors and contact your local carrier first — packages are often left in an unexpected spot. If it still cannot be located, email us and we will help resolve it.
If your order arrives damaged, email us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund, including shipping.
Split Shipments
Occasionally an order is shipped in more than one package. If so, you will receive separate tracking numbers and no additional shipping charge.
Storage on Arrival
Store your product in a cool, dry place away from direct sunlight, and keep the lid closed tightly. Do not use the product after the expiration date printed on the bottle. If a seal is broken on arrival, do not use it — contact us for a replacement.
Questions About Your Order
HerpesCareHub
469 Timber Oak Drive
Channing, TX 79018
United States
Email: herpescarehub@gmail.com
We answer emails Monday through Friday, 9:00 AM – 5:00 PM Central Time, usually within one business day.