Last updated: August 11, 2026
Our 90-Day Money-Back Guarantee
We want you to feel comfortable trying our products. Every order from HerpesCareHub is covered by a 90-day, no-questions-asked money-back guarantee.
If you are not satisfied for any reason within 90 days of your delivery date, contact us and we will refund the purchase price of your order. You do not need to explain why. This applies whether your bottles are unopened, partially used, or completely empty.
How to Request a Refund
- Email us at herpescarehub@gmail.com within 90 days of delivery.
- Include your order number (from your confirmation email) and the name and email address used to place the order.
- We will reply within 1–2 business days with confirmation and, if a return is needed, a return address.
You may be asked to return any remaining product or the empty containers to the address we provide. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee a refund for a return we do not receive.
Refund Processing
Once your request is approved, we issue the refund to your original payment method. Refunds are typically processed within 3–5 business days on our end; your bank or card issuer may take an additional 5–10 business days to post the credit to your statement. We will email you when the refund has been issued.
Original shipping charges, where they were paid separately, are refundable only if the order arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, is missing items, or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund, including shipping, at your choice. You will not need to return the damaged item unless we specifically ask you to.
Order Changes & Cancellations
Orders are usually prepared for shipment within one business day. If you need to change or cancel an order, email us as soon as possible and we will do our best to catch it before it ships. Once an order has shipped, it falls under the money-back guarantee above.
Subscriptions
If you are enrolled in a recurring delivery, you may cancel at any time from your account page or by emailing us. Cancellation applies to future shipments. Any shipment already sent is covered by the 90-day guarantee.
Exchanges
We do not process direct exchanges. If you would like a different product, request a refund under the guarantee above and place a new order.
Lost or Undelivered Packages
If tracking shows your package as delivered but you have not received it, please check with your household and neighbors and contact your local carrier first. If it still cannot be located, email us and we will help resolve it. Packages returned to us because of an incorrect or incomplete address supplied at checkout can be reshipped once the correct address is provided; a reshipping fee may apply.
Contact Us
HerpesCareHub
469 Timber Oak Drive
Channing, TX 79018
United States
Email: herpescarehub@gmail.com
We answer emails Monday through Friday, 9:00 AM – 5:00 PM Central Time.