Contact Us
Questions about an order, a product, or a refund? Send us a message using the form below, or email us directly — either way, a real person reads it.
Hours
Monday to Friday, 9:00 AM – 5:00 PM Central Time. We reply to most emails within one business day. Messages sent over the weekend are answered the next business day.
Mailing Address
HerpesCareHub
469 Timber Oak Drive
Channing, TX 79018
United States
Please don't send returns to this address without emailing us first — we'll confirm where to ship them.
Before you write in
A few things you can find faster on your own:
- Where's my order? Check the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to start updating. See our Shipping Policy.
- I want a refund. Email us your order number within 90 days of delivery — no explanation needed. See our Refund & Return Policy.
- General questions. Our FAQ covers most of them.
When emailing about an order, include your order number and the email address you used at checkout — it lets us help you on the first reply.
A note on medical questions
We're glad to answer questions about our products, ingredients, and orders. We can't give medical advice or answer questions about your personal health situation — please speak with a licensed healthcare provider for that. See our Medical Disclaimer. If you're having a medical emergency, call 911.