Answers to the questions we get most often. If yours isn't here, email us at herpescarehub@gmail.com — we reply within one business day.
Orders & Shipping
Where do you ship?
We ship within the United States only, including all 50 states. We do not currently ship internationally.
How long will my order take?
Orders are packed within 1–2 business days. Standard delivery is 3–7 business days after dispatch; Alaska, Hawaii, and U.S. territories take 5–10. Full details are in our Shipping Policy.
Is the packaging discreet?
Yes. Every order ships in plain, unbranded outer packaging with no product names, images, or health-related wording on the outside.
How do I track my order?
You'll get an email with a tracking number as soon as your order ships. Tracking can take 24–48 hours to start updating after the label is created — that's normal. If it hasn't moved after 5 business days, email us.
Can I change or cancel my order?
Email us as soon as possible and we'll try to catch it before it ships. Once shipped, your order is covered by our 90-day money-back guarantee.
Refunds
What is your refund policy?
90 days, no questions asked. If you're not satisfied for any reason within 90 days of delivery, email us and we'll refund the purchase price — opened, partially used, or empty bottles included. See the Refund & Return Policy.
How long do refunds take?
We process approved refunds within 3–5 business days. Your bank or card issuer may take another 5–10 business days to post the credit.
What if my order arrives damaged?
Email us within 14 days with your order number and a photo of the item and packaging. We'll send a free replacement or issue a full refund, including shipping.
Products
What exactly are you selling?
Dietary supplements formulated for general wellness and nutritional support. They are not medication and are not intended to diagnose, treat, cure, or prevent any disease, including HSV-1 or HSV-2. Please read our Medical Disclaimer.
Will this cure or treat herpes?
No. No supplement can cure herpes, and we make no such claim. Herpes is a medical condition with proven prescription antiviral treatments — please speak with a licensed healthcare provider about your options. Our products are not a substitute for that care.
Can I take this with my prescription medication?
Ask your doctor or pharmacist before combining any supplement with prescription medication. We are not able to give medical advice about your personal situation.
Are there side effects or allergens?
Please read the full ingredient list on the label before use. Stop using the product and consult a healthcare provider if you have any adverse reaction.
How should I store it?
In a cool, dry place away from direct sunlight, with the lid closed tightly. Don't use it past the expiration date printed on the bottle.
How long until I notice something?
This varies from person to person, and we can't promise any particular outcome. Reviews on our site reflect individual experiences and are not typical results.
Privacy & Payment
Is my information private?
We take privacy seriously given what we sell. We never sell your health-related interest in our products to advertisers as a standalone data product, and our packaging is unbranded. See our Privacy Policy for how we collect and handle data, and Your Privacy Choices to opt out of data sharing.
What payment methods do you accept?
All major credit and debit cards and the wallet options shown at checkout. Payments are processed securely by Shopify — we never see or store your full card number.
What will appear on my bank statement?
Our billing descriptor. If you'd like to confirm exactly how it reads before ordering, email us and we'll tell you.
Still need help?
Email herpescarehub@gmail.com — Monday to Friday, 9:00 AM – 5:00 PM Central Time.